Returns / Product substitutions

The buyer has the right, within 14 calender days from the day he/she received the product, to cancel his/he purchase. This can be arranged by sending his cancelling statement to us through  email ( This email address is being protected from spambots. You need JavaScript enabled to view it.). He/She is however obliged to cover the return cost of the product to us. In this case, we will debit the money to the bank account indicated by the buyer on the cancelling  statement within 14 calendar days. For the valid cancellation of the purchase, the buyer is obliged to return the product to us at its initial packaging and condition.     
  • Returns can be done Via courier
  • In either case, the return of the product must be complete with all the documents accompanying the product
  • In case of substitution of products which were discounted or on offer, these can be substituted at the discounted or sale price and always (no) earlier than the end of the sales period and within 14 days of the confirmed delivery date to the buyer.
  • If the return is due to the our’s fault, we will bear the return expenses.
  • For the return to be accepted, the product must be in perfect condition and in its original packaging.
  • Returns will be accepted only after we accept it and after inspecting the product to be returned.

Notice: in case the product arrives defective, we ask you to inform us within the next 8 hours, so that we assumes responsibility. Otherwise, a return cannot take place. The return expenses are borne by us
A mandatory prerequisite for accepting any return, is that the product is in its original packaging.The return package is required to include the purchase receipt.

During the return process we can either credit your account towards a future purchase, or return the money to you. your social media marketing partner